Terms & Conditions
§ 1 General, scope of application of the GTC, delivery area
1.1 All deliveries and services of Scented sanctuaries are provided exclusively on the basis of the following General Terms and Conditions in the version valid at the time of the order.
1.2 Consumers within the meaning of the terms and conditions are natural persons who conclude contracts with Scented sanctuaries for a purpose that cannot be attributed to their commercial or professional activity.
1.3 Entrepreneurs within the meaning of the Terms and Conditions are natural or legal persons or partnerships with legal capacity who, when concluding a contract with
Scented sanctuaries are acting in the exercise of their commercial or independent professional activity.
1.4 Customers within the meaning of these terms and conditions are both consumers and entrepreneurs.
1.5 We deliver to various countries within Europe. Please refer to the specific product on the product page for the respective delivery area and the shipping costs incurred. You can find it on the respective product page under the link
"Shipping costs". The shipping costs incurred are shown there in a table according to the destination country. Additional charges may apply for deliveries to German islands, which can also be found under this link.
The contract is concluded exclusively in German.
§ 2 Conclusion of contract, provider information
2.1 The offers on our website are non-binding invitations to the customer to order goods from Scented sanctuaries.
2.2 The customer's order constitutes a binding contractual offer on his part.
2.3 Scented sanctuaries will immediately confirm receipt of your order by means of an automatic order confirmation. This gives you the certainty that we have received your order. The order confirmation does not constitute acceptance of your offer by Scented sanctuaries.
2.4 Your order offer will be processed manually by Scented sanctuaries within two days. either by a second e-mail (order confirmation), or by delivery of the goods. Only then is a purchase contract concluded.
2.5 The purchase contract is concluded with
Scented Sanctuaries
Pappelallee 78/79
10437 Berlin
E-mail: hello@scentedsanctuaries.com
§ 3 Statutory revocation instructions for consumers
In accordance with the statutory provisions, consumers have a right of withdrawal, about which we provide the following information:
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
In order to exercise your right of withdrawal, you must inform us by means of a clear declaration (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of revocation
If you withdraw from this contract, we will reimburse you for all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us),
immediately and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
We may refuse to refund you until we have received the parcel (goods that you can normally return to us by post) or until you have provided proof that you have returned the goods, whichever is the earliest.
This right of retention does not apply to goods that cannot be packaged.
You must return the parcelable goods immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract.
to return or hand over the goods to us. The deadline is met if you send these goods before the period of fourteen days has expired.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
Financed transactions
If you finance this contract with a loan and later effectively revoke it, you are no longer bound by the loan agreement if both contracts form an economic unit. This is in particular
if we are also your lender or if your lender uses our assistance in the preparation or conclusion of the loan agreement.
If we have already received the loan when the revocation takes effect, the lender shall assume our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation. This does not apply to loan agreements used to finance the purchase of
financial instruments (e.g. securities, foreign exchange or derivatives).
If you want to avoid a contractual commitment as far as possible, make use of your right of withdrawal and also revoke the loan agreement if you are also entitled to a right of withdrawal.
Exclusion/expiry of the right of withdrawal
In accordance with Section 312g (2) BGB, the statutory right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
§ 4 Revocation form
If you wish to cancel the contract, please fill out the following form and send it back to us.
ATTENTION: Only orders for candle sand should be sent to the following address:
Scented Sanctuaries
Walter Geerdes Str,
14 28307 Bremen
You will receive a separate notification with the address to which the products are to be returned.
REVOCATION FORM
To (business address):
Scented Sanctuaries
Pappelallee 78/79
10437 Berlin
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods:
Designation
Item number
Ordered on / received on (*)
Please enter your name/address below.
First name/Last name
Street
Zip code / City
Date
Signature (only for notification on paper)
⦁ 5 Purchase price, shipping costs, payment methods, additional costs, due date
5.1 All prices quoted on our website already include statutory VAT. All prices quoted are exclusive of shipping costs. The
Shipping costs are displayed to the customer in the order form for the respective product before the contract is concluded. The prices at the time of the order apply.
5.2 The customer selects the type of payment within the order form.
⦁ Section 6 Alternative dispute resolution in consumer matters - OS platform
Note on alternative dispute resolution pursuant to Section 14 (1) ODR-VO. The European Commission provides a platform for online dispute resolution (OS), which you can find at https://ec.europa.eu/consumers/odr/. We would like to point out that we are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.
Irrespective of this, we always endeavor to resolve any disagreements with our customers with regard to existing contracts by mutual agreement.
§ 7 Delivery, delivery times
7.1 All goods are delivered either by forwarding agent or parcel service.
7.2 Should we be informed by our suppliers of any delays in delivery,
If we are informed of stock discrepancies or errors, we will inform you immediately. We apologize for any inconvenience this may cause. If you do not wish to wait for your order to be processed under these circumstances, we will of course offer you the option of canceling your order.
of your order. If the goods are not available, we also refer you to our right of withdrawal in individual cases. In this case you will also be
informed immediately.
Any payments already made will then be refunded to you immediately.
§ 8 Retention of title
8.1 We reserve title to the goods until full payment has been made.
8.2 If you are an entrepreneur and place your order in the exercise of your commercial or independent professional activity, a legal entity under public law or a special fund under public law, we reserve ownership of the goods.
the object of sale until settlement of all outstanding claims from the The corresponding security interests are transferable to third parties.
§ 9 Warranty, manufacturer's warranty
9.1 The articles offered in our store are subject to the statutory warranty rights.
9.2In the event of a warranty claim, please contact our customer service department (e-mail to: hello@scentedsanctuaries.com).
§ 10 Withdrawal
If Scented sanctuaries is unable to deliver the ordered goods through no fault of its own, because the supplier from whom Scented sanctuaries has ordered the goods does not fulfill its contractual obligations, Scented sanctuaries is entitled to withdraw from the contract with the customer. In this case, the customer will be informed immediately that the ordered product is not available for delivery.
If Scented sanctuaries is not able to deliver the ordered goods and if the payment method prepayment has been chosen and the purchase price has already been paid, the purchase price will be refunded immediately. Scented sanctuaries shall not be entitled to withdraw from the contract in the event of non-delivery of the ordered goods by the supplier for which Scented sanctuaries is responsible.
§ 11 Limitation of liability
11.1 Scented sanctuaries is fully liable in accordance with the statutory provisions:
in the event of a breach of material contractual obligations (i.e. those obligations whose fulfillment is essential for the proper execution of the concluded contract and on whose compliance you as the contractual partner must rely).
liability for damages arising from injury to life, body or health of the customer. liability arising from the mandatory provisions of product liability law
This applies to any kind of fault on the part of Scented sanctuaries, its legal representatives or vicarious agents.
11.2 Scope of liability: In the event of slightly negligent breaches of duty, our liability shall be limited to the foreseeable, contractually typical, direct average damage, unless it concerns claims for damages by the customer.
customers arising from injury to life, limb or health. This also applies to slightly negligent breaches of duty by our legal representatives or vicarious agents. The mandatory provisions of the Product Liability Act are excluded from this limitation of the scope of liability.
11.3In the case of direct or indirect references to external websites ("hyperlinks") that lie outside the author's area of responsibility, the author is not responsible for any contents linked or referred to from his pages.
Liability obligations only come into force in the event that the author is aware of the content and it would be technically possible and reasonable for him to prevent use in the event of illegal content. The author hereby expressly declares that no illegal content was recognizable on the linked pages at the time the links were created. The author has no influence on the current and future design, content or authorship of the linked pages.
any influence whatsoever. He therefore expressly distances himself from all content of all linked pages that were changed after the link was created. This statement applies to all links and references set within the author's own website as well as to third-party entries in guest books and discussion forums set up by the author,
link directories, mailing lists and in all other forms of databases to whose content external write access is possible. For illegal, incorrect or incomplete contents and in particular for damages resulting from the use or
non-utilization of such information, only the author is liable.
The provider of the page to which reference is made is not the party who merely refers to the respective publication via links.
§ 12 Applicable law, place of jurisdiction
12.1 German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
For customers who conclude the contract for a purpose that cannot be attributed to their professional or commercial activity (consumers), this choice of law shall only apply insofar as it does not violate the mandatory provisions of the law of the country in which the contract is concluded.
state in which he or she has his or her habitual residence.
12.3 For all disputes arising from the contractual relationship, if the customer is a merchant, a legal entity under public law or a public law entity, the place of jurisdiction shall be the place of jurisdiction.
special assets, the court at the headquarters of Scented sanctuaries has jurisdiction.
§ 13 Data protection, storage of the contract text
Data processing is carried out in accordance with the applicable
Federal Data Protection Act (BDSG), the General Data Protection Regulation (GDPR) and the Telemedia Act (TMG). For the rest, please note our
Privacy policy.
1.1 All deliveries and services of Scented sanctuaries are provided exclusively on the basis of the following General Terms and Conditions in the version valid at the time of the order.
1.2 Consumers within the meaning of the terms and conditions are natural persons who conclude contracts with Scented sanctuaries for a purpose that cannot be attributed to their commercial or professional activity.
1.3 Entrepreneurs within the meaning of the Terms and Conditions are natural or legal persons or partnerships with legal capacity who, when concluding a contract with
Scented sanctuaries are acting in the exercise of their commercial or independent professional activity.
1.4 Customers within the meaning of these terms and conditions are both consumers and entrepreneurs.
1.5 We deliver to various countries within Europe. Please refer to the specific product on the product page for the respective delivery area and the shipping costs incurred. You can find it on the respective product page under the link
"Shipping costs". The shipping costs incurred are shown there in a table according to the destination country. Additional charges may apply for deliveries to German islands, which can also be found under this link.
The contract is concluded exclusively in German.
§ 2 Conclusion of contract, provider information
2.1 The offers on our website are non-binding invitations to the customer to order goods from Scented sanctuaries.
2.2 The customer's order constitutes a binding contractual offer on his part.
2.3 Scented sanctuaries will immediately confirm receipt of your order by means of an automatic order confirmation. This gives you the certainty that we have received your order. The order confirmation does not constitute acceptance of your offer by Scented sanctuaries.
2.4 Your order offer will be processed manually by Scented sanctuaries within two days. either by a second e-mail (order confirmation), or by delivery of the goods. Only then is a purchase contract concluded.
2.5 The purchase contract is concluded with
Scented Sanctuaries
Pappelallee 78/79
10437 Berlin
E-mail: hello@scentedsanctuaries.com
§ 3 Statutory revocation instructions for consumers
In accordance with the statutory provisions, consumers have a right of withdrawal, about which we provide the following information:
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
In order to exercise your right of withdrawal, you must inform us by means of a clear declaration (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of revocation
If you withdraw from this contract, we will reimburse you for all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us),
immediately and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
We may refuse to refund you until we have received the parcel (goods that you can normally return to us by post) or until you have provided proof that you have returned the goods, whichever is the earliest.
This right of retention does not apply to goods that cannot be packaged.
You must return the parcelable goods immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract.
to return or hand over the goods to us. The deadline is met if you send these goods before the period of fourteen days has expired.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
Financed transactions
If you finance this contract with a loan and later effectively revoke it, you are no longer bound by the loan agreement if both contracts form an economic unit. This is in particular
if we are also your lender or if your lender uses our assistance in the preparation or conclusion of the loan agreement.
If we have already received the loan when the revocation takes effect, the lender shall assume our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation. This does not apply to loan agreements used to finance the purchase of
financial instruments (e.g. securities, foreign exchange or derivatives).
If you want to avoid a contractual commitment as far as possible, make use of your right of withdrawal and also revoke the loan agreement if you are also entitled to a right of withdrawal.
Exclusion/expiry of the right of withdrawal
In accordance with Section 312g (2) BGB, the statutory right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
§ 4 Revocation form
If you wish to cancel the contract, please fill out the following form and send it back to us.
ATTENTION: Only orders for candle sand should be sent to the following address:
Scented Sanctuaries
Walter Geerdes Str,
14 28307 Bremen
You will receive a separate notification with the address to which the products are to be returned.
REVOCATION FORM
To (business address):
Scented Sanctuaries
Pappelallee 78/79
10437 Berlin
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods:
Designation
Item number
Ordered on / received on (*)
Please enter your name/address below.
First name/Last name
Street
Zip code / City
Date
Signature (only for notification on paper)
⦁ 5 Purchase price, shipping costs, payment methods, additional costs, due date
5.1 All prices quoted on our website already include statutory VAT. All prices quoted are exclusive of shipping costs. The
Shipping costs are displayed to the customer in the order form for the respective product before the contract is concluded. The prices at the time of the order apply.
5.2 The customer selects the type of payment within the order form.
⦁ Section 6 Alternative dispute resolution in consumer matters - OS platform
Note on alternative dispute resolution pursuant to Section 14 (1) ODR-VO. The European Commission provides a platform for online dispute resolution (OS), which you can find at https://ec.europa.eu/consumers/odr/. We would like to point out that we are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.
Irrespective of this, we always endeavor to resolve any disagreements with our customers with regard to existing contracts by mutual agreement.
§ 7 Delivery, delivery times
7.1 All goods are delivered either by forwarding agent or parcel service.
7.2 Should we be informed by our suppliers of any delays in delivery,
If we are informed of stock discrepancies or errors, we will inform you immediately. We apologize for any inconvenience this may cause. If you do not wish to wait for your order to be processed under these circumstances, we will of course offer you the option of canceling your order.
of your order. If the goods are not available, we also refer you to our right of withdrawal in individual cases. In this case you will also be
informed immediately.
Any payments already made will then be refunded to you immediately.
§ 8 Retention of title
8.1 We reserve title to the goods until full payment has been made.
8.2 If you are an entrepreneur and place your order in the exercise of your commercial or independent professional activity, a legal entity under public law or a special fund under public law, we reserve ownership of the goods.
the object of sale until settlement of all outstanding claims from the The corresponding security interests are transferable to third parties.
§ 9 Warranty, manufacturer's warranty
9.1 The articles offered in our store are subject to the statutory warranty rights.
9.2In the event of a warranty claim, please contact our customer service department (e-mail to: hello@scentedsanctuaries.com).
§ 10 Withdrawal
If Scented sanctuaries is unable to deliver the ordered goods through no fault of its own, because the supplier from whom Scented sanctuaries has ordered the goods does not fulfill its contractual obligations, Scented sanctuaries is entitled to withdraw from the contract with the customer. In this case, the customer will be informed immediately that the ordered product is not available for delivery.
If Scented sanctuaries is not able to deliver the ordered goods and if the payment method prepayment has been chosen and the purchase price has already been paid, the purchase price will be refunded immediately. Scented sanctuaries shall not be entitled to withdraw from the contract in the event of non-delivery of the ordered goods by the supplier for which Scented sanctuaries is responsible.
§ 11 Limitation of liability
11.1 Scented sanctuaries is fully liable in accordance with the statutory provisions:
in the event of a breach of material contractual obligations (i.e. those obligations whose fulfillment is essential for the proper execution of the concluded contract and on whose compliance you as the contractual partner must rely).
liability for damages arising from injury to life, body or health of the customer. liability arising from the mandatory provisions of product liability law
This applies to any kind of fault on the part of Scented sanctuaries, its legal representatives or vicarious agents.
11.2 Scope of liability: In the event of slightly negligent breaches of duty, our liability shall be limited to the foreseeable, contractually typical, direct average damage, unless it concerns claims for damages by the customer.
customers arising from injury to life, limb or health. This also applies to slightly negligent breaches of duty by our legal representatives or vicarious agents. The mandatory provisions of the Product Liability Act are excluded from this limitation of the scope of liability.
11.3In the case of direct or indirect references to external websites ("hyperlinks") that lie outside the author's area of responsibility, the author is not responsible for any contents linked or referred to from his pages.
Liability obligations only come into force in the event that the author is aware of the content and it would be technically possible and reasonable for him to prevent use in the event of illegal content. The author hereby expressly declares that no illegal content was recognizable on the linked pages at the time the links were created. The author has no influence on the current and future design, content or authorship of the linked pages.
any influence whatsoever. He therefore expressly distances himself from all content of all linked pages that were changed after the link was created. This statement applies to all links and references set within the author's own website as well as to third-party entries in guest books and discussion forums set up by the author,
link directories, mailing lists and in all other forms of databases to whose content external write access is possible. For illegal, incorrect or incomplete contents and in particular for damages resulting from the use or
non-utilization of such information, only the author is liable.
The provider of the page to which reference is made is not the party who merely refers to the respective publication via links.
§ 12 Applicable law, place of jurisdiction
12.1 German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
For customers who conclude the contract for a purpose that cannot be attributed to their professional or commercial activity (consumers), this choice of law shall only apply insofar as it does not violate the mandatory provisions of the law of the country in which the contract is concluded.
state in which he or she has his or her habitual residence.
12.3 For all disputes arising from the contractual relationship, if the customer is a merchant, a legal entity under public law or a public law entity, the place of jurisdiction shall be the place of jurisdiction.
special assets, the court at the headquarters of Scented sanctuaries has jurisdiction.
§ 13 Data protection, storage of the contract text
Data processing is carried out in accordance with the applicable
Federal Data Protection Act (BDSG), the General Data Protection Regulation (GDPR) and the Telemedia Act (TMG). For the rest, please note our
Privacy policy.
